Privacy Policy hoki88 — Your Personal Data Protection

Welcome to the hoki88 Privacy Policy. This document is designed to give you a clear and honest overview of how we handle your personal information as a member of our online gaming platform.

Hoki88 operates as a trusted online gaming platform with over 500,000 members across Malaysia and the Southeast Asian region. We understand that your trust is the most valuable asset we hold, and that trust begins with full transparency in how we manage your personal data.

This Privacy Policy applies to all hoki88 services, including the official website at hoki88.vu, the mobile app, and all our official communication channels. By using any hoki88 service, you agree to the practices described in this document.

Hoki88 collects various types of information necessary to provide a safe, legitimate, and enjoyable service. The following are the categories of information we collect:

We only collect information that is strictly necessary for the stated purpose. This "data minimisation" principle means we collect no more than what is required.

Every piece of information we collect has a clear and lawful purpose. hoki88 uses your personal data for the following purposes:

• Account Management: Creating and maintaining your account, verifying identity, processing deposits and withdrawals, and managing your account balance.
• Service Provision: Enabling you to access all games and platform features, including Live Casino, Slots, and Fish Shooting Games.
• Security and Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse using real-time data pattern analysis.
• Legal Compliance: Fulfilling regulatory obligations including KYC, AML requirements, and reporting to relevant authorities when required.
• Communications: Sending important account-related notifications, security updates, and promotional information (if you have consented to receive them).
• Platform Improvements: Analyzing aggregated usage patterns to improve platform design, performance, and features.
• Responsible Gaming: Monitoring wagering habits to identify members who may need additional support or controls.

All data processing is carried out on the basis of contractual necessity, legal obligation, hoki88's legitimate interests, or your explicitly given consent. We will not use your data for any other purpose without notifying you in advance.

Hoki88 does not sell your personal data to anyone. However, in the course of operating our services, there are limited situations where your information may be shared with certain parties:

• Payment Service Providers: Required transaction information is shared with approved payment processors to facilitate your deposits and withdrawals.
• Third-Party Game Providers: Minimal username and game session information is shared with licensed game providers for technical purposes only.
• Regulatory Authority: We are required to report certain transactions and provide information to authorities when mandated by applicable law.
• Audit Partners: Independent audit firms that assist us in ensuring regulatory compliance and system security may access certain data within the scope of their duties.
• hoki88 Affiliated Companies: Within the hoki88 group of companies, data may be shared for integrated operational purposes, and all entities within the group are subject to the same privacy policy.

Hoki88 consistently invests in industry-standard data security infrastructure. The technical and organizational protection measures we implement include:

• Data at Rest Encryption: All personal data stored in our databases uses AES-256 encryption — the same standard employed by global financial institutions.
• Data in Transit Encryption: All communications between you and the hoki88 platform are secured with SSL/TLS 1.3, the latest encryption protocol.
• Strict Access Control: Only authorised personnel with a legitimate business need may access members' personal data, and all access is logged for audit purposes.
• 24/7 Monitoring: A real-time threat detection system monitors our infrastructure around the clock to identify and respond to any unauthorised access attempts.
• Secure Data Backup: Data is regularly backed up to secure, geographically separated locations to ensure recovery in the event of an unexpected incident.
• Penetration Testing: We conduct regular security testing by independent security experts to identify and remediate any vulnerabilities before they can be exploited.

The hoki88 website and app use cookies and similar tracking technologies to enhance the user experience and ensure platform security. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled as they are essential to your account security.
• Performance Cookies: Collecting anonymous information about how you use our platform to help us improve performance and design.
• Functional Cookies: Saving your preferences such as language, display settings, and game preferences to deliver a more personalized experience.
• Analytical Cookies: Helping us understand aggregated usage patterns using designated analytics tools. This data cannot be used to directly identify individuals.

You can manage your cookie preferences through your internet browser. Please note that disabling certain cookies may affect platform functionality. Refer to your browser's documentation for guidance on managing cookies.

As a hoki88 member, you have the following rights regarding your personal data. We are committed to facilitating the exercise of these rights within a reasonable timeframe:

To exercise any of the above rights, contact our privacy team via email at [email protected] or through the in-platform live chat. We will respond within 14 working days.

The hoki88 platform is exclusively for users aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18.

We apply strict age verification procedures during registration, including identity document checks through the KYC process, to ensure no underage individuals can access our platform.

As a platform operating internationally, your personal data may be processed or stored on servers located outside your country of residence. hoki88 ensures that any cross-border data transfers are carried out with adequate safeguards.

• All international data transfers are subject to data transfer agreements that ensure a level of protection equivalent to local standards.
• We only use cloud service providers that comply with international security standards such as ISO 27001 and SOC 2.
• Sensitive data such as KYC documents is stored at designated locations in accordance with the regulatory requirements of the relevant jurisdiction.

Hoki88 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account is active and for an additional period specified after account closure.
• Financial Transaction Records: Retained for a minimum of 5 years from the transaction date as an AML and regulatory compliance requirement.
• KYC Documents: Retained for as long as necessary to meet regulatory obligations, typically 5 years after the business relationship ends.
• Security Logs: Retained for 12 months for fraud detection and security investigation purposes.
• Marketing Data: Retained until you withdraw consent or request unsubscription.

Upon expiry of the applicable retention period, your data will be securely deleted or anonymised so that it can no longer be associated with you.

The hoki88 platform may contain links to third-party websites or services in certain contexts. hoki88's Privacy Policy does not apply to those third-party websites or services.

We encourage you to read the privacy policy of any third-party websites you visit. hoki88 is not responsible for the privacy practices or content of third-party websites, and we make no guarantees about the data protection they provide.

Hoki88 reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. We will notify you of any material changes via:

• In-platform notices displayed during login.
• Emailed to your registered address at least 14 days before changes take effect.
• Prominent notices on the hoki88.vu homepage.

Continued use of the hoki88 platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. If you disagree with the changes made, you may close your account and request data deletion following the process outlined in Section 7.

The "Last Updated" date at the top of this document indicates when the most recent changes were made. Previous versions of the Privacy Policy are available upon request from our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the hoki88 Data Protection Officer (DPO) team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the in-platform chat button.
• Email: [email protected] (response within 1–3 business days)
• FAQ Page: Visit our FAQ page for answers to the most frequently asked questions.

For more information on how we protect your security comprehensively, please also read Terms and Conditions and Responsible Gaming Policy us.